Privacy & Security

Purpose

This Privacy Statement explains how we collect, store, use and protect personal data about you. This includes when you access homestoreandmore.ie (the "Website"), when you shop with us in our stores, when you contact our customer service team or when you provide personal data to us via our social media channels.

Home Store + More is committed to respecting the privacy rights of visitors to its website and our in-store customers. This privacy statement provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

Who we are

Home Store + More is a company registered in Ireland (Company Number 10777605) whose registered office is at Suite 1, 7th Floor, 50 Broadway, London, SW1H 0BL. Registered VAT number is GB 271 5996 65. We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Acts 1988 and 2003 and GDPR privacy laws.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:
Email us at info@homestoreandmore.co.uk
Telephone us on +44 1289 466005

The personal data we collect about you

You provide personal data to us when you purchase a product from us either through our website or in one of our stores. You also provide us data when you interact with our business by browsing our website, registering or setting up an account, corresponding with us by phone, email, online chat, social media platforms or otherwise.

Your personal data may be used by us in a variety of ways. We ensure that we are as transparent as possible as to how we use your data when you are using our online services or during your instore experience. The below outlines the type of data that may be collected depending on how you interact with us and the way in which it is used:

Identification Data:First name, surname, username or similar identifier

Contact Data: Billing and or delivery address, email address and telephone contact numbers.

Financial Data: Financial and payment card details

Technical Data includes device information and login data, browser type and version, IP addresses, location operating system and platform and other technology on the devices you use to access this website. We may also store or retrieve information on your browser in the form of cookies.

Profile Data includes your username and log in password, purchases or orders that you have made previously, your preferences and other feedback given directly or through survey responses.

Marketing Data includes your preferences in receiving marketing and promotional material Customer Service Data: Interactions with our Customer Service helpdesk - Calls/Queries/Complaint Records

CCTV images recorded to promote and protect the health and safety of colleagues, customers and visitors to premises and to review incidents that may occur at a Home Store + More location

Aggregate Data includes anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.

We will only use your personal data when the law allows us to. The main grounds that we rely upon in order to process your personal information include:

Necessary for compliance with a legal obligation. We are subject to certain legal requirements which may require us to process your information. We may also be obliged to disclose your Information to a regulatory body or law enforcement agency.

Performance of Contract: We may process your personal information where it is necessary for the performance of a contract to which you are a party. For example, we would require your name and billing address for delivery of an online order to you

For the purposes of our legitimate interests: Our legitimate interests include responding to requests and enquiries from you or a third party, fulfilling sales, optimising our website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner

You have specifically consented to us using your personal data in a particular way

WHY DO WE COLLECT THIS DATA

The below provide a description of all the ways we use your personal data and the legal basis and/or specific legitimate interest relating to such data

To provide our goods and services to you and for associated purposes, including verifying your identity

To register you as a new customer

To make this website available to you and to provide you with content which is tailored to your individual tastes

To maintain any registered account that you hold with us

With your agreement, to contact you (including by SMS and e-mail) about promotional offers and products and services which we think may interest you and for customer satisfaction and market research purposes

To provide customer support and respond to your queries and/or provide you with information requested.

To use cookies and data analytics to improve our website, products/services, marketing customer relationships, research/satisfaction surveys, and experiences

For research, analysis, testing, monitoring, risk management and administrative purposes

For any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes)

We also process your card payment details in order to complete any purchase that you make through this website and, in certain instances, disclose your personal data to third party credit reference agencies to perform credit checks against you. When you place an order with us, we may offer to retain your payment card details for your convenience to save you having to re-enter these details on a future occasion. However, if you prefer that we do not maintain these details, you can go to 'My Account', click on ‘Edit or delete a credit card’ and delete any card information that we hold about you.

To identify and prevent fraudulent transactions

We may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.

Except as set out in this privacy policy, we will not disclose, sell or rent your personal data to any third party.

We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.

Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case.

MARKETING

If you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual. We do this by monitoring the browsing and on-line shopping habits of customers and providing them with information on products they have viewed and related products.

If you browse this Website, you may receive personalised banner advertisements whilst browsing other reputable websites. We are committed to providing you with information on products and offers which are relevant to you. Any banner advertisements you receive will relate to products which have been viewed whilst browsing this Website on your computer or other device. This service is provided by Home Store +More via a reputable third-party specialist provider, through the use of ‘cookies’ placed on your computer or other device. Cookies are used to save your personal preferences, so you do not have to re-enter them each time you access our website. Cookies can be removed or disabled altogether - see cookie tab for further information.

We provide you with the ability to control whether or not to receive e-mail newsletters or text messages. To unsubscribe from an email newsletter, please click the unsubscribe link at the bottom of any email newsletter you have received from Home Store + More. To stop text alerts, please follow the stop instructions at the bottom of any text alert you have received from Home Store + More.

We will never ask you to confirm any account or credit card details via email or text. If you receive an email or text claiming to be from Home Store + More companies asking you to do so, please ignore it and do not respond.

CCTV

CCTV recordings are used in all of our locations. These recordings are captured for the Company’s legitimate purposes which include

To promote and protect the health & safety of colleagues, customers and visitors to our premises

To review incidents that may occur at a Home Store + More location

Compliance with legal legislation

We will not disclose this data to third parties unless we have a statutory or legal obligation to do so. CCTV may be used in evidencing legal disputes where all requirements for the access and storage of such data have been met

Generally, CCTV footage is kept up to a period of 30 days, except if there is a specific and legitimate reason to retain for longer (e.g. in the event of an incident)

YOUR LEGAL RIGHTS

The right to ask what personal data we hold about you at any time (aside from the reasonable costs of reproducing the data we will not charge you for providing this information to you and you will receive a response within 21 days)

The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge

The right to opt out of any marketing communications that we may send you

The right to have any personal data we hold about you erased or blocked without undue delay. We will respond to your request within 30 days of the receipt of such a request from you

The right to request us to cease processing your personal data where such processing is likely to cause substantial distress or damage

If you wish to exercise any of the above rights, please contact us using the contact details specified above. However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you or, alternatively, by visiting our e-mail newsletter preference centre. If you wish to stop text alerts, please follow the stop instructions at the bottom of any recent text alert you have received from Home Store + More.

HOW LONG DO WE KEEP YOUR INFORMATION FOR?

We keep personal data for a variety of purposes and for a variety of time periods. We retain your data for as long is necessary and proportionate to the legitimate interests of the business including for the purposes of complying with any legal, accounting or reporting requirements

In determining the retention period for all personal data the following are our key considerations

Purpose for which the data was collected and or processed

Sensitivity and nature of data collected

Risk of potential disclosure

Potential risk form unauthorised disclosure

Compliance with legal obligations

SECURING YOUR DATA

We are committed to protecting the security of your Personal Data. We know your privacy is important to you so we want you to know that we will treat your personal information with the upmost integrity.

We use appropriate technical and organisational measures to help protect your Personal Data from unauthorised access and use. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We and our third-party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.